Service Charter
| No | WHAT WE OFFER | WHAT WE REQUIRE FROM YOU | COST | PERIOD |
|---|---|---|---|---|
| 1 | Enquiries on Local Government Services, Rural Development and Decentralization (walk-in/phone and written enquiries) |
• Cooperation from client • Correspondence |
Free |
• Up to 15 Minutes. • Up to 7 Days. |
| 2 |
Handling of complaints and grievances from the stakeholders |
• Official letter from the stakeholder indicating the issue • Documented evidence of the matter being reported |
Free |
• Variable. |
| 3 | Provision of current policies, guidelines and other strategic documents for local governance, rural development and decentralization |
•Official request |
Free |
• Up to 5 Day |
| 4 | Processing production of sector devolution plans |
• Official request |
Free |
• Up to 6 Months |
| 5 | Processing the facilitation of Sector and Technical
Working Groups meetings for integrated rural development and decentralization |
• Official request |
Free |
• Up to 21 Days. |
| 6 | Processing of the councils' draft subsidiary legislations |
• Official letter of Submission • Layman’s subsidiary legislation • Council resolutions |
Free |
• Up to 2 Months |
| 7 | Processing of requests for development of community infrastructures (Rural Growth Centers, Urban/Rural Markets, Bus Depots, Sports Stadia, Council Offices and other rural/urban infrastructures) |
• Official request. • Prioritized site in the Urban/District Development Plans |
Free |
• Up to 1 Year |
| 8 | Facilitating payment of development project works and compensations |
• Official request. • Certificate of completion / milestones of the projects |
Free |
• Up to 45 days |
| 9 | Provision of quality control and assurance on production of Socio-Economic Profiles, Urban/District Development Plans , and Monitoring and Evaluation Plans for Councils |
• Official request • Socio-Economic Profiles, Urban/District Development M&E Plans |
Free |
• Up to 14 Days |
| 10 | Processing Local Authority Performance Assessment report |
• LAPA Self-assessment report | Free |
• Up to 1 Month |
| 11 | Processing of requests for installation and elevation of chiefs |
• Official request | Free |
• Up to 1 Month |
| 12 | Processing of payment of honoraria to chiefs |
• Official request | Free |
• Up to 1 Month |
| 13 | Processing of general leave application for District Commissioners and Chief Executive Officers |
• Official request and filled application form |
Free | • Up to 14 Days |
